Terms and Conditions

Shipping & Returns

We dispatch products all around New Zealand - everything from small parcels upwards.

Product Availability
If you order something that we don't currently have in stock, we will notify you of the estimated time of delivery and discuss with you the different freight options.

Calculating Freight Costs to You
Please bear with us as we refine our new website on how to best accurately reflect our shipping costs & methods. Shipping costs are included as a part of the cost of the product for product shipped within New Zealand.

Depending on the item/s, once you have placed an order, we may contact you to discuss your delivery option based on the most cost efficient method. Should you have any queries, don't hesitate to email us at admin@offroadspecialties.co.nz

Payment
At checkout, you will have the option either pay by cheque or to use your credit card through PayPal. For orders, goods will be dispatched as soon as the funds appear in our bank account. Alternatively, you can also organise payment by talking with Greg directly.

Tracking
Most goods that we send out can be tracked electronically online. You can be supplied with a tracking number once the goods are dispatched.

Warranty Returns
We uphold the manufacturers warranty terms & conditions. We will happily refund or exchange defective goods due to a manufacturing fault within the manufacturers warranty period. The returned goods must be packaged with diligent care to ensure that no further damage occurs to the goods during return transit. Orders returned do not receive shipping reimbursements. Prior to sending any items back to us, please contact us to discuss to allow us to better understand the nature of the return. We will not accept goods returned damaged.

Change Of Mind Returns
If the returned goods are determined to be non-defective, then the return will be classified as "Change of Mind". We reserve the right to charge a restocking fee of up to 30% of the purchase price on Change Of Mind goods. This percentage will vary depend on several factors, including (but not limited to) if the items were a stock item or non-stock, the value of the goods, the condition of the goods (including original packaging) and the customers buying history with us.

Privacy Notice
At Offroadspecialties, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalised experience on our site. Our site uses 128/256 bit encryptioned SSL to increase the security of our customer’s information. However we do not guarantee complete security on stored information.

How Do We Use the Information We Collect?
When you become an Offroadspecialties member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Offroadspecialties will NOT share your data with anyone to help us perform statistical analysis.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security
All Offroadspecialties employees take your personal information very seriously. We respect your privacy and our security policies are enforced at all times. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed our site with 128/256 bit encryption SSL.

Links To Other Sites
This web site contains links to other web sites. Please note that when you click on one of these links, you may be leaving the Offroadspecialties site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) or to receive your orders. If you choose to receive our Newsletters or Product Notifications, they will contain promotional materials from Offroadspecialties.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Supplementation
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us, you can also reach us via email at admin@offroadspecialties.co.nz

Conditions of Use
Terms and Conditions of Use Agreement

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.

PLEASE NOTE: YOU MUST BE 18 YEARS OLD OR OLDER IN ORDER TO PARTICIPATE ON OUR SITE.
Acceptance of Agreement. You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site www.offroadspecialties.co.nz (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

Copyright. The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

Fraud: By becoming a member, you confirm that the information provided in this web site is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your membership can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by Offroadspecialties in its sole discretion. If membership has been revoked, Offroadspecialties reserves the right to refuse application or readmission to the membership program.

Limited Right to Use. The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

Editing, Deleting and Modification. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.
Indemnification. You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

Nontransferable. Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable and may only be used by you.

Disclaimer. THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). ALL PARTS ARE COVERED ONLY BY THE MANUFACTURERS WARRANTIES AND/OR GUARANTEES FOR OFFROAD USE ONLY. OFFROADSPECIALTIES CAN ASSUME NO RESPONSBILITY FOR USE OR APPLICATION BY THE USER AND HEREBY DISCLAIMS ALL WARRANTIES, AND THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. THE PURCHASER IS RESPONSIBLE FOR DETERMINING THE SUITABILITY OF ANY PRODUCTS PURCHASED. PURCHASER UNDERSTANDS THAT ALL PARTS AND EQUIPMENTS SOLD ARE SUBJECT TO INDIVIDUAL CONDITIONS OF THE VEHICLE AND APPLICATIONS DUE TO THE MANNER IN WHICH THEY ARE INSTALLED AND USED. CUSTOMERS ARE REMINDED THAT IT IS THEIR RESPONSBILITY TO ENSURE THAT MODIFICATIONS ARE COMPLIANT RULES AND REGULATIONS AND THAT THE MODIFICATIONS ARE APPROVED BY A CERTIFIED ENGINEER (WHERE APPLICABLE) PRIOR TO USE ON PUBLIC ROADS. OFFROADSPECIALTIES CAN ASSUME NO RESPONSIBILLITY FOR USE OR APPLICATION BY THE USER AND HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE, AND NEITHER AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY CONSEQUENTIAL DAMAGES TO PROPERTY, DAMAGES FOR LOSS OF USE, LOSS OF TIME, LOSS OF PROFITS, LOSS OF INCOME, OR ANY INCIDENTAL DAMAGES.

The Purchaser further recognises and agrees that suitability of any part sold for a particular application is the purchaser's decision and that the purchaser is not relying on the skill or judgment of Distributor regarding suitability of any product. Purchaser is solely responsible for determining suitability for all items ordered, even if they request the assistance of our sales staff. All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE.

Use of Information. We reserve the right, and you authorise us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

Privacy Policy. Our Privacy Policy as it may change from time to time, is part of this Agreement.

Payments. You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

Links to Other Web Sites. The Site contains links to other web sites. We are not responsible for the content, accuracy or opinions express in such web sites, and such web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

Submissions. All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

Return Policy. Our Returns Policy is part of this Agreement.

Lapsed Accounts: In order to keep your Offroadspecialties membership current, if a member does not access his or her account for a period of 365 days or more, we may, in its sole discretion, terminate such member's account. Offroadspecialties will endeavor to notify the member of intent to terminate such member's account by notice to such member's provided email address at least 30 days prior to deactivation. If the member fails to respond to such email notice within 30 days after the day it is sent, such member's account will be terminated as noted above.

Verify Members' Address: Offroadspecialties reserves the right to contact a member via email to verify the accuracy of account information (including the member's correct name and address) that is needed to provide the member with the information he or she requested from Offroadspecialties.